A digital product
Diamonds are a digital product sent to the BIGO account on the order. That is why we show the account name and picture before you pay.
Failed delivery: refunded to your wallet
If your payment was confirmed and the recharge then fails or is cancelled, we refund the order’s value to the BIGO Diamond wallet in your account automatically, not to your card or bank account.
We check every order’s status with BIGO directly, even when no delivery notice reaches us. The amount is added once, shows in your wallet and transactions with the order reference, and you can use it right away for a new recharge.
The refunded amount is the order’s value in US dollars; the payment processing fee is not refunded because it is paid to the payment provider.
When an order’s outcome cannot be confirmed (for example a connection failure), our team reviews it before any refund, so nothing is paid twice.
Duplicate payments
The system prevents one order from being delivered twice. If you paid twice for one order, send us both references.
Not set yet: how and when a duplicate payment is refunded.
Cancellations
An unpaid order expires by itself; you do not need to cancel it.
Not set yet: whether an order can be cancelled after payment is confirmed and before delivery.
Wrong BIGO ID
We show the name and picture before you pay so you can check the recipient.
Not set yet: what happens when diamonds were delivered to an ID the customer entered by mistake.
By payment method
- Wallet: orders that fail to deliver are refunded to your wallet balance, whatever method you paid with.
- Whish and Neo: not set yet whether refunds go through the same provider, or any provider fee.
- USDT: you pay the amount shown in USDT on the network you chose (BEP20 or TRC20) and NOWPayments confirms the payment. A refund needs a wallet address you control on the same network. Not set yet: the refunded amount and network fees.
How to ask
WhatsApp +961 81 833 282 with your order reference.
Not set yet: a support e-mail address and response time.